Store Refund and Return Policy

Returns & Refunds Eligibility: We accept returns and refunds under the following conditions: Item Condition: The item must be unused, in its original state, and unopened. Items showing signs of use, wear, or damage caused by the buyer will not be eligible for a refund or return. Return Request Timing: A return or refund request must be submitted within 24 hours of placing the order for a cancellation. For returns, the request must be initiated within 48 hours of receiving the product and returned by day 14 of initiating refund request.
Shipping for Returns: The buyer is responsible for all return shipping costs. Ensure the product is returned with proper packaging to prevent damage during transit.

Do you accept returns or exchanges on custom or personalized items?

We do not accept returns or exchanges on custom or personalized items unless they arrive damaged or defective. Please ensure all customization details are correct before placing your order.
A defective item is a product that has manufacturing errors, damage, or functionality issues that prevent it from being used as intended. These defects must be due to errors during production or shipping, not due to misuse, wear and tear, or customer mishandling and reported within 24hours of receiving product.
Are all items exactly as shown in the photos?
Each item is handmade or custom-designed, so slight variations may occur. Colors may also differ slightly due to monitor settings. These variations are not considered defects.

What is your policy on unauthorized chargebacks or payment disputes?

Fraud Prevention: To protect our customers and manufacturers against fraudulent claims: Unauthorized chargebacks will be contested, and all necessary documentation will be provided to our service providers and the payment processor to protect our business.
Orders flagged as potentially fraudulent by either our online store, banking or credit card service providers will automatically be cancelled and any charges returned. We will not ship orders red flagged.

Returned items will be inspected for authenticity and condition.
Returns with missing components, excessive wear, or signs of tampering will not be accepted.

Definition of Defective Items:

A defective item is a product with manufacturing errors, damage, or functionality issues preventing proper use, not misuse or wear and tear.
-- Examples of Defective Items --
Production Defects: Misprints, fabric tears, or incorrect customization due to our error.
Shipping Damage: Broken, torn, or stained items caused during transit.
Functionality Issues: Broken zippers or non-working components.
-- Items Not Considered Defective --
Minor color or design variations.
Wear and tear from use or washing.
Customization errors by the buyer.

Contact us within 48 hours of receiving a defective item with photos to resolve the issue via replacement or refund.

Damaged or Defective Items:

If your item arrives damaged or defective: Contact us within 48 hours of delivery with photos of the damage, including the packaging.
We will work with you to provide a replacement or refund, depending on the situation.
We reserve the right to review and or deny refund requests for damaged or defective items shipped/received after 48 hours.